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1 - It is a top priority at fasTour.com to provide exemplary
customer service. We invite your comments directly on any
matter where you are less than totally satisfied. Whenever
possible, fasTour.com will redo or make adjustments to satisfy
every customer.
2 - In cases where payment has been made to fasTour.com,
for programs or services that simply place the customer's
business, organization, or personal interest into a directory
or program of a participatory nature, refunds may be requested
with 10 days of payment.
Refund requests preferably should be made by phone or US
Mail using the contact information on our web site, (fasTour.com,
55 Narrows Road, Bristol, RI 02809 - USA / phone: 401-952-1145)
and include reason for dissatisfaction. Learning any reason
for dissatisfaction is requested to help us improve our products
and services, but will not be a subject of debate, nor interfere
with customer's refund in the above case. Refund requests
by email are not automatically refused, however with many
variables outside the control of fasTour.com, especially with
other ISPs and service providers, it is strongly recommended
not to rely on email as a guaranteed method of contact.
3 - In case where the product or service requires customized
work, such as, but not limited to - Web Page design, construction,
and or hosting; email or auto-responder setup; digital image
editing or creation; creation of advertising copy; setup of
photo product pages or web stores - a 50% non-refundable deposit
is normally required. In some cases a full payment online
may have been made. A refund of the 50% deposit or full payment
will be granted at the sole discretion of fasTour.com, based
on reasons for request and/or hardship to the customer. Reason
for refund request in these circumstances is required; these
refunds will typically be granted when requested within 24-48
hours of payment, or before custom work has been started.
The bottom line - fasTour.com is not interested to receive
and keep payments from anyone customer who does not end up
a smiling, satisfied customer. We understand the difference
between the value of a single transaction, and a satisfied
customer for life!
Sincerely,
Walter Groux Jr. - Founder fasTour.com
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